06.02.08
A Little Business Advice
One thing that all businesses should consider (but hardly any of them put this into real consideration) is on hold music. Many businesses think this is trivial, but in all reality, it is crucial to great customer phone service. Try using something that is entertaining and will make the time that your customers are on hold just fly by. You definitely don’t want to have complete silence–honestly, who likes that? There are even specific companies that specialize in creating customized, entertaining on hold messages. All you have to do is ask for a simple on hold music quote–and you’re set!
